Captera - CALL CENTER SOFTWARE DIRECTORY
Cincom Systems - Cincom Encompass Mid - Large* Contact Vendor
Cincom Encompass is a multi-channel, customer-interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) through their contact centers. Cincom Encompass helps companies win, grow and keep profitable customers by supporting sales, marketing and customer service for inbound, outbound, blended and multimedia environments. Cincom Encompass includes several customer interaction components to empower your agents.
CrossTec - NetOp Large* Contact Vendor
NetOp enables managers to monitor and control staff computer activity from the convenience of their own PC. With NetOp, supervisors know exactly what every user is working on. Using NetOps Thumbnail View a manager can monitor the desktops of up to 200 PCs from a single screen. To focus user attention, you can lock their keyboard and mouse during meetings or live NetOp screen demonstrations or restrict their use of applications and web sites. Works on networked PCs. Easy to install and learn.
Magnoware Systems - DataTrack System 2005 Small - Mid* Contact Vendor
The DataTrack System is an affordable, web-enabled service management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System includes features like work order tracking, escalation and automation, knowledge base, asset management, notifications, user-defined fields, file attachments, and more.
InVision Software - InVision Enterprise WFM Small - Large* Contact Vendor
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
Additional Links: Services Customers/Case Studies Press Releases
Customer Expressions - i-Sight Small - Large* Contact Vendor
i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is an integrated case management solution for complaint tracking, corrective and preventive action management (CAPA Management), compliance monitoring and other business processes that require case management. Maintain complete case histories and monitor your performance using metrics such as average time to close cases and case volumes by service or branch.
Additional Links: Case Study Customer Expressions News Customer Service Software About Us
EBSuite - Customer Service Help Desk Small - Large* Contact Vendor
Our customers say it best: "Move Beyond RightNow" California State University, Northridge. Flexible, Scalable & Easy to Use. Customer Self-Service Portal, provides 24x7 access to FAQ/Knowledge Base, Submit Service Request/Questions, Integrated E-mail, Online Chat, Surveys. Automatic Case Escalation and Alerts. Your support agent can create an online Personal Relationship with your customers. Complete service reports to track problems & track personel. Free,easy 2 hour setup w/ support!
Additional Links: Free Trial See It In Action Help Desk Data Sheet Pricing information
Digisoft - Telescript Mid - Large* Contact Vendor
Telescript is call center management / CRM software that increases the level of productivity, efficiency & effectiveness of the contact center. Designed to be highly flexible, Telescript enables you to tailor nearly any type (and aspect of) your calling campaign to meet specific requirements. Includes completely customizable campaigns, real-time agent & campaign reporting, multiple dialing options, database integration & a robust agent interface. Digisoft is a TouchStar Software company.
NetSuite - CRM and Customer Service Software Small - Mid* Contact Vendor
NetSuite CRM+ is the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care costs - all of which result in better top and bottom lines. With NetSuite CRM+, you have a powerful, easy-to-use solution to manage your sales processes, customer service, marketing activities and partner programs. Sign up today for a free trial.
NetSupport - NetSupport DNA Helpdesk Small - Large* Contact Vendor
NetSupport DNA Helpdesk is a powerful yet easy to use module aimed at the corporate help desk. DNA Helpdesk is an easy to use, fully web-based solution providing detailed recording and tracking of user help requests. DNA Helpdesk delivers an intuitive problem lifecycle for a Helpdesk operator and a significantly more scalable solution for a long-term helpdesk. Free trial available.
Latigent - BlueVue Reportal and Analytics Small - Mid* Contact Vendor
Latigent is a leading solution provider of Call Center Reporting and Analytics, Business Process Management, and Employee Management Software. BlueVue Enterprise Server is a portal for data access, reporting, and information delivery that allows you to respond quickly to any reporting or business intelligence need. It provides customizable reporting for any data source, with turnkey solutions for most Call Center Technologies such as Cisco ICM\IPCC and Aspect eWFM.
Call Recording Solutions - Xtension Recorder Small - Mid* Contact Vendor
The Xtension Recorder Digital product line actually decodes the signal used between your telephone equipment and the digital telephone. This provides positive call control. The call center recording device utilizes solid-state circuitry. It performs the necessary functions to decode the signal and convert that to the GSM industry standard format. It then writes the compressed recorded call to a file on your PCs hard drive.
Genticity - Customer1 Mid - Large* Contact Vendor
Customer1 is the Customer Interaction Management software solution for the inbound, outbound and blended multi-channel Contact Center. Customer1 improves the performance of contact centers and delivers the power of Customer Profile Management, Customer Experience Management, and Contact Center Performance Management within a web-based platform, enabling an easy migration from obsolete or homegrown technologies to a robust business information tool.
3am Labs - LogMeIn Rescue Mid - Large* Contact Vendor
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Stratasoft - StrataDial Virtual Call Center Mid - Large* Contact Vendor
Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting and contact center management systems. Our product suite consists of StrataDial.VC2 - Virtual Contact Center, an award-winning call center management system and StrataVoice, an unattended message notification system (Auto Dialer) with advanced interactive voice response (IVR) capabilities.
Telax - Virtual Call Center Small - Mid* Contact Vendor
The TELAX Virtual Call Center is a solution for organizations that need a call center solution today, and would like an alternative to investing in a traditional, hardware based call center and or complete outsourcing of the call center and agents. The TELAX VCC system allows agents to work from home, head office or remote office. We supply and maintain the Technology Hub (Virtual ACD/IVR) and you supply the Agents to answer the incoming calls.
Lynk Software - Everest Mid - Large* Contact Vendor
Build customer relations through a proactive and responsive customer service and quality initiative. Tailor Everest to meet the exact requirements of your customer service and quality organizations. Deploy across a LAN, WAN or the Internet with a Windows client or a web-based, zero footprint client. Handles complaints and inquiries, corrective actions, issues and incidents, customer support, and contacts and relations.
Reference:
_http://www.capterra.com/call-center-solutions
Cincom Encompass is a multi-channel, customer-interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) through their contact centers. Cincom Encompass helps companies win, grow and keep profitable customers by supporting sales, marketing and customer service for inbound, outbound, blended and multimedia environments. Cincom Encompass includes several customer interaction components to empower your agents.
CrossTec - NetOp Large* Contact Vendor
NetOp enables managers to monitor and control staff computer activity from the convenience of their own PC. With NetOp, supervisors know exactly what every user is working on. Using NetOps Thumbnail View a manager can monitor the desktops of up to 200 PCs from a single screen. To focus user attention, you can lock their keyboard and mouse during meetings or live NetOp screen demonstrations or restrict their use of applications and web sites. Works on networked PCs. Easy to install and learn.
Magnoware Systems - DataTrack System 2005 Small - Mid* Contact Vendor
The DataTrack System is an affordable, web-enabled service management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System includes features like work order tracking, escalation and automation, knowledge base, asset management, notifications, user-defined fields, file attachments, and more.
InVision Software - InVision Enterprise WFM Small - Large* Contact Vendor
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
Additional Links: Services Customers/Case Studies Press Releases
Customer Expressions - i-Sight Small - Large* Contact Vendor
i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is an integrated case management solution for complaint tracking, corrective and preventive action management (CAPA Management), compliance monitoring and other business processes that require case management. Maintain complete case histories and monitor your performance using metrics such as average time to close cases and case volumes by service or branch.
Additional Links: Case Study Customer Expressions News Customer Service Software About Us
EBSuite - Customer Service Help Desk Small - Large* Contact Vendor
Our customers say it best: "Move Beyond RightNow" California State University, Northridge. Flexible, Scalable & Easy to Use. Customer Self-Service Portal, provides 24x7 access to FAQ/Knowledge Base, Submit Service Request/Questions, Integrated E-mail, Online Chat, Surveys. Automatic Case Escalation and Alerts. Your support agent can create an online Personal Relationship with your customers. Complete service reports to track problems & track personel. Free,easy 2 hour setup w/ support!
Additional Links: Free Trial See It In Action Help Desk Data Sheet Pricing information
Digisoft - Telescript Mid - Large* Contact Vendor
Telescript is call center management / CRM software that increases the level of productivity, efficiency & effectiveness of the contact center. Designed to be highly flexible, Telescript enables you to tailor nearly any type (and aspect of) your calling campaign to meet specific requirements. Includes completely customizable campaigns, real-time agent & campaign reporting, multiple dialing options, database integration & a robust agent interface. Digisoft is a TouchStar Software company.
NetSuite - CRM and Customer Service Software Small - Mid* Contact Vendor
NetSuite CRM+ is the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care costs - all of which result in better top and bottom lines. With NetSuite CRM+, you have a powerful, easy-to-use solution to manage your sales processes, customer service, marketing activities and partner programs. Sign up today for a free trial.
NetSupport - NetSupport DNA Helpdesk Small - Large* Contact Vendor
NetSupport DNA Helpdesk is a powerful yet easy to use module aimed at the corporate help desk. DNA Helpdesk is an easy to use, fully web-based solution providing detailed recording and tracking of user help requests. DNA Helpdesk delivers an intuitive problem lifecycle for a Helpdesk operator and a significantly more scalable solution for a long-term helpdesk. Free trial available.
Latigent - BlueVue Reportal and Analytics Small - Mid* Contact Vendor
Latigent is a leading solution provider of Call Center Reporting and Analytics, Business Process Management, and Employee Management Software. BlueVue Enterprise Server is a portal for data access, reporting, and information delivery that allows you to respond quickly to any reporting or business intelligence need. It provides customizable reporting for any data source, with turnkey solutions for most Call Center Technologies such as Cisco ICM\IPCC and Aspect eWFM.
Call Recording Solutions - Xtension Recorder Small - Mid* Contact Vendor
The Xtension Recorder Digital product line actually decodes the signal used between your telephone equipment and the digital telephone. This provides positive call control. The call center recording device utilizes solid-state circuitry. It performs the necessary functions to decode the signal and convert that to the GSM industry standard format. It then writes the compressed recorded call to a file on your PCs hard drive.
Genticity - Customer1 Mid - Large* Contact Vendor
Customer1 is the Customer Interaction Management software solution for the inbound, outbound and blended multi-channel Contact Center. Customer1 improves the performance of contact centers and delivers the power of Customer Profile Management, Customer Experience Management, and Contact Center Performance Management within a web-based platform, enabling an easy migration from obsolete or homegrown technologies to a robust business information tool.
3am Labs - LogMeIn Rescue Mid - Large* Contact Vendor
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Stratasoft - StrataDial Virtual Call Center Mid - Large* Contact Vendor
Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting and contact center management systems. Our product suite consists of StrataDial.VC2 - Virtual Contact Center, an award-winning call center management system and StrataVoice, an unattended message notification system (Auto Dialer) with advanced interactive voice response (IVR) capabilities.
Telax - Virtual Call Center Small - Mid* Contact Vendor
The TELAX Virtual Call Center is a solution for organizations that need a call center solution today, and would like an alternative to investing in a traditional, hardware based call center and or complete outsourcing of the call center and agents. The TELAX VCC system allows agents to work from home, head office or remote office. We supply and maintain the Technology Hub (Virtual ACD/IVR) and you supply the Agents to answer the incoming calls.
Lynk Software - Everest Mid - Large* Contact Vendor
Build customer relations through a proactive and responsive customer service and quality initiative. Tailor Everest to meet the exact requirements of your customer service and quality organizations. Deploy across a LAN, WAN or the Internet with a Windows client or a web-based, zero footprint client. Handles complaints and inquiries, corrective actions, issues and incidents, customer support, and contacts and relations.
Reference:
_http://www.capterra.com/call-center-solutions
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